Privacy Policy

Effective date: July 23, 2026

This Privacy Policy explains how Biz Diva Media LLC, a Virginia limited liability company doing business as GenXella ("GenXella," "we," "us," or "our"), collects, uses, and shares information when you visit genxella.com (the "Site"), take our quiz, join our email list, or buy our digital products (the "Products"). You can contact us about privacy at hello@genxella.com.

1. Information we collect

Information you give us. This includes your email address and any name or quiz responses you provide, information you send us by email, and details you enter when you buy a Product.

Payment information. When you buy a Product, our third-party payment processor (for example, Stripe) collects and processes your payment details. We do not receive or store your full payment card number. We may receive limited order information such as your name, email, and confirmation of payment.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect technical information such as your IP address, browser type, device information, pages viewed, referring pages, and general location. We collect this through cookies and similar technologies (see Section 6).

We do not intentionally collect sensitive personal information, and we ask that you not send us health, financial, or other sensitive details by email.

2. How we use your information

We use your information to:

• deliver your quiz results, free resources, and purchased Products;
• process orders and provide customer support;
• send you emails you signed up for, including results, resources, and marketing;
• operate, maintain, secure, and improve the Site and Products;
• understand how our content performs through analytics; and
• comply with legal obligations and enforce our terms.

3. Legal bases for processing (EU/UK visitors)

If you are in the European Economic Area or the United Kingdom, we process your personal data on these legal bases: your consent (for example, to send marketing emails or set non-essential cookies); the performance of a contract with you (to deliver a Product you bought); our legitimate interests (to operate, secure, and improve our business, where not overridden by your rights); and compliance with a legal obligation. You can withdraw consent at any time.

4. How we share your information

We do not sell your personal information for money. We share information only as described here:

• Service providers that operate our business under our instructions, such as email marketing, website and funnel hosting, payment processing, analytics, and automation tools.
• Legal and safety reasons, when we believe disclosure is required by law, legal process, or to protect our rights, users, or the public.
• Business transfers, if our business is involved in a merger, acquisition, or sale of assets, in which case information may be transferred as part of that transaction.

Some of these service providers may act as independent controllers of the information you give them directly (for example, a payment processor). Their handling of your information is governed by their own privacy policies.

5. Where we store and process information

We are based in the United States, and we and our service providers may store and process your information in the United States and other countries. If you access the Site from outside the United States, you understand that your information may be transferred to and processed in a country with different data protection laws than your own. Where required, we rely on appropriate safeguards for international transfers.

6. Cookies and analytics

We use cookies and similar technologies to run the Site, remember preferences, and understand usage through analytics. Some cookies are essential; others help us measure and improve performance. You can control cookies through your browser settings, and where required we will ask for your consent before setting non-essential cookies. Turning off some cookies may affect how the Site works.

7. Email marketing

If you join our email list, we will send you resources and marketing emails. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@genxella.com. We will still send transactional messages related to a purchase you make.

8. Data retention

We keep your information for as long as needed to provide the Site and Products, to run our business, and to meet legal, accounting, or reporting requirements. When we no longer need it, we take reasonable steps to delete or anonymize it.

9. Security

We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children's privacy

The Site and Products are intended for adults and are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

11. Your U.S. state privacy rights

Depending on where you live, U.S. state privacy laws may give you rights over your personal information. Whether a specific law applies to us depends on that law's thresholds, but we honor the core rights below for residents of states that provide them.

California (CCPA/CPRA). California residents may have the right to know what personal information we collect, use, and disclose; to request access to or deletion of that information; to correct inaccurate information; and to opt out of the "sale" or "sharing" of personal information as those terms are defined by law. We do not sell your personal information for money. We will not discriminate against you for exercising your rights.

Virginia (VCDPA) and other states. Residents of Virginia and certain other states may have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising, sale, and certain profiling.

To exercise any of these rights, email us at hello@genxella.com. We will verify your request and respond within the time required by law. You may use an authorized agent where the law allows.

12. Your EU/UK (GDPR) rights

If you are in the EEA or the UK, you have the right to access your personal data; to correct or delete it; to restrict or object to certain processing; to data portability; and to withdraw consent at any time (without affecting processing already done). You also have the right to lodge a complaint with your local data protection authority. To exercise these rights, contact hello@genxella.com.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date above and post the updated version on the Site. Significant changes may be communicated by email or a Site notice.

14. Contact

For any privacy question or request, email us at hello@genxella.com.

Terms and Conditions

Effective date: July 23, 2026

These Terms and Conditions ("Terms") are a legal agreement between you and Biz Diva Media LLC, a Virginia limited liability company doing business as GenXella ("GenXella," "we," "us," or "our"). They govern your access to and use of the website located at genxella.com and any subdomains (the "Site"), and your purchase and use of our digital products, quizzes, workbooks, downloads, and related content (collectively, the "Products").

By using the Site or buying a Product, you agree to these Terms. If you do not agree, please do not use the Site or purchase our Products.

1. Who we are and how to reach us

The Site and Products are operated by Biz Diva Media LLC (DBA GenXella). You can contact us at hello@genxella.com.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Site or buy a Product. By using the Site, you represent that you meet these requirements.

3. The Products are tools, not professional advice

Our Products are self-guided informational and organizational tools. They are provided for general educational and personal use only. They are not, and are not a substitute for, professional medical, legal, financial, tax, mental health, or other professional advice. Using a Product does not create any professional-client relationship between you and us.

You are responsible for your own decisions. Before acting on anything contained in a Product, you should consult a qualified professional who can consider your specific situation. This is described further in our Disclosures and Disclaimers, which are incorporated into these Terms by reference.

4. License to use the Products

When you purchase a Product, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to download and use that Product for your own personal, non-commercial use.

You may print or save copies for your own use. You may not:

• resell, sublicense, rent, lend, or redistribute the Product;
• share, post, or upload the Product to any file-sharing, membership, or public platform;
• reproduce the Product to create a competing or derivative product; or
• remove or alter any branding, watermark, copyright, or other proprietary notice.

We retain all right, title, and interest in and to the Products and the Site, including all text, design, graphics, logos, layouts, and code. These Terms do not transfer any ownership to you.

5. Orders, pricing, and payment

Prices are shown on the Site and may change at any time before you buy. The price that applies to your order is the price displayed at the time you complete checkout.

Payments are processed by third-party payment processors (for example, Stripe). We do not collect or store your full payment card details. Your use of a payment processor is subject to that processor's own terms and privacy practices. You agree to provide accurate, current, and complete purchase information.

6. Delivery of digital Products

Products are delivered electronically, by download link, email, or access to a hosted file, typically immediately or shortly after your payment is confirmed. You are responsible for having a device and software capable of opening the Product (for example, a current PDF reader). If you do not receive your Product, contact us at hello@genxella.com and we will help you get access.

7. Refunds

Because the Products are digital goods delivered instantly, all sales are final and refunds are generally not provided. Our full policy, including limited discretionary exceptions, is set out in our Refund Policy, which is incorporated into these Terms by reference.

8. Free quiz, email list, and communications

We offer a free quiz and other free resources in exchange for your email address. By providing your email, you agree that we may send you your results, related resources, product information, and marketing emails. You can unsubscribe at any time using the link in any email. How we handle your information is described in our Privacy Policy.

9. Third-party links and services

The Site and Products may contain links to third-party websites, tools, or services, including affiliate links. We do not control and are not responsible for the content, products, policies, or practices of any third party. Following a link is at your own risk, and any dealings you have with a third party are solely between you and that third party. See our Disclosures and Disclaimers for information about affiliate relationships.

10. User conduct

You agree not to use the Site or Products in any unlawful way, to infringe anyone's rights, to interfere with the operation or security of the Site, or to attempt to gain unauthorized access to any system or account. We may suspend or terminate your access if you violate these Terms.

11. Disclaimers of warranties

To the fullest extent permitted by law, the Site and Products are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site or Products will be accurate, complete, current, uninterrupted, error-free, or that any particular result will be achieved from using them. Results depend on your own circumstances, effort, and follow-through.

12. Limitation of liability

To the fullest extent permitted by law, in no event will Biz Diva Media LLC, its members, employees, or contractors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of the Site or Products.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or related to the Site or a Product will not exceed the amount you actually paid us for the Product giving rise to the claim, or twenty-five U.S. dollars (USD 25.00) if you paid nothing.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless Biz Diva Media LLC and its members, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your misuse of the Site or Products, your violation of these Terms, or your violation of any law or third-party right.

14. Changes to the Products, Site, or Terms

We may modify, suspend, or discontinue any part of the Site or Products at any time. We may also update these Terms from time to time. When we do, we will change the effective date above and post the updated version on the Site. Your continued use of the Site after changes take effect means you accept the revised Terms.

15. Governing law and dispute resolution

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms, the Site, or the Products will be brought exclusively in the state or federal courts located in Virginia, and you consent to the personal jurisdiction of those courts, unless applicable law gives you the right to bring a claim elsewhere.

16. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions will stay in effect. Our failure to enforce any provision is not a waiver of that provision. These Terms, together with the Privacy Policy, Refund Policy, and Disclosures and Disclaimers, are the entire agreement between you and us regarding the Site and Products.

17. Contact

Questions about these Terms can be sent to hello@genxella.com.

Disclosures and Disclaimers

Effective date: July 23, 2026

This page explains important disclosures and disclaimers for genxella.com (the "Site") and the digital products, quizzes, workbooks, and downloads (the "Products") offered by Biz Diva Media LLC, a Virginia limited liability company doing business as GenXella ("GenXella," "we," "us," or "our"). By using the Site or a Product, you acknowledge and agree to the disclosures below. You can reach us at hello@genxella.com.

1. General information disclaimer

The Site and Products provide general information and self-guided tools for personal use. They are offered for educational and informational purposes only. We make reasonable efforts to keep our content accurate and current, but we make no guarantee that it is complete, reliable, or error-free, and information may change over time. Any action you take based on the Site or a Product is at your own risk.

2. Not medical advice

Some Products help you organize information, prepare for appointments, or track how you feel. They do not provide medical advice, diagnosis, or treatment, and they are not a substitute for care from a qualified healthcare provider. Nothing in our content should delay or replace seeking professional care. Always talk to your physician or another qualified health professional about your health, symptoms, medications, and any decisions. If you think you have a medical emergency, call your local emergency number right away.

3. Not legal, financial, or tax advice

Some Products address money, retirement, planning, or documents. They provide general educational information only. They do not provide legal, financial, investment, accounting, or tax advice, and they are not a recommendation to buy, sell, or hold any financial product or to take any specific legal or financial action. We are not your attorney, financial advisor, accountant, or fiduciary. Any figures, projections, or scenarios are illustrations only and are not a promise of any outcome. Consult a licensed professional who can consider your specific situation before making decisions.

4. Not mental health or crisis services

Our Products are not therapy, counseling, or a crisis service, and we are not licensed mental health providers. If you are struggling or in crisis, please contact a qualified professional or a crisis line in your area. In the United States, you can call or text 988 to reach the Suicide and Crisis Lifeline.

5. No guaranteed results

Our Products are tools. What you get out of them depends on your own situation, effort, and follow-through. We do not guarantee any particular result, outcome, income, health, financial, or personal benefit from using a Product. Any examples, stories, or descriptions of what a Product can help you do are illustrations, not promises.

6. Affiliate links and compensation disclosure

Some links on the Site, in emails, or inside Products are affiliate links. This means that if you click the link and buy something, we may earn a commission or other compensation, at no additional cost to you. We may also recommend our own Products.

We only share tools and resources we believe may be useful to our audience, but we are not responsible for third-party products or services, and a recommendation is not a guarantee. You should do your own research before buying anything from a third party. Your purchases from third parties are governed by that third party's terms and policies, not ours.

This disclosure is intended to comply with the U.S. Federal Trade Commission guidelines on endorsements and testimonials (16 CFR Part 255).

7. Testimonials and examples

Any testimonials, reviews, or examples that appear on the Site or in our marketing reflect individual experiences and are not a guarantee that you will have the same experience. Results vary from person to person.

8. Third-party content and links

The Site and Products may link to or reference third-party websites, tools, and services. We do not control and are not responsible for third-party content, accuracy, products, or practices. Including a link does not mean we endorse everything on the linked resource.

9. Intellectual property

All content on the Site and in the Products, including text, design, graphics, and logos, is owned by or licensed to Biz Diva Media LLC and is protected by intellectual property laws. Please see our Terms and Conditions for the license that applies to Products you purchase.

10. Limitation of liability

To the fullest extent permitted by law, Biz Diva Media LLC is not liable for any loss or damage arising from your reliance on the Site or a Product. Your use of the Site and Products is subject to the disclaimers and limitation of liability in our Terms and Conditions.

11. Changes

We may update these Disclosures and Disclaimers from time to time. The effective date above shows when this version took effect.

12. Contact

Questions can be sent to hello@genxella.com.

Refund Policy

Effective date: July 23, 2026

This Refund Policy applies to digital products, quizzes, workbooks, and downloads (the "Products") sold by Biz Diva Media LLC, a Virginia limited liability company doing business as GenXella ("GenXella," "we," "us," or "our") at genxella.com. Questions can be sent to hello@genxella.com.

All sales are final

Our Products are digital goods that are delivered to you electronically and immediately, and that cannot be returned once accessed or downloaded. For this reason, all sales are final and we do not offer refunds, exchanges, or cancellations once a purchase is complete.

By completing your purchase, you acknowledge that you are buying a digital product that is available to you right away, and you agree that you are not entitled to a refund. Where applicable law gives you a right to withdraw from a digital purchase, you consent to immediate access and acknowledge that this may end any such withdrawal right once access begins.

Please choose carefully

Because we cannot accept returns of digital Products, we encourage you to read the full product description, format, and requirements before you buy. Each Product page describes what the Product is, what it produces, and the format it is delivered in. If you have a question before buying, email us at hello@genxella.com and we will be glad to help.

Problems with your purchase

We want you to be able to access and use what you paid for. If any of the following happens, contact us at hello@genxella.com within 14 days of purchase and we will make it right:

• you did not receive your download link or access details;
• the file is corrupted, will not open, or is the wrong file; or
• you were charged more than once for the same order.

In these cases we will first work to deliver the correct, working Product. If we are unable to provide you with access to the Product you purchased, we may, at our discretion, issue a refund for that Product.

Discretionary exceptions

Nothing in this policy limits any right you may have that cannot be waived under applicable consumer protection law. Outside of those rights, any refund is provided at our sole discretion and is not a waiver of this policy for future purchases.

How to reach us

For any billing question or to report a problem with your order, email hello@genxella.com and include your name, the email you used at checkout, and your order details so we can locate your purchase quickly.

Changes to this policy

We may update this Refund Policy from time to time. The effective date above shows when this version took effect. The policy in effect at the time of your purchase applies to that purchase.